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Privacy Policy


At Bow Wow Gourmet Dog Treats we respect the privacy needs of our valued customers and visitors to our site and as such this privacy statement discloses the privacy practices for Nova Concepts Pty Ltd trading as Bow Wow Gourmet Dog Treats. Because we want to demonstrate our commitment to your privacy, the company has agreed to disclose its information practices.


Specifically, Nova Concepts Pty Ltd wants to notify you of:

If you feel that this company is not abiding by its posted privacy policy, you should contact Nova Concepts Pty Ltd by sending email to anthony@novaconcepts.com.au


Information Collection and Use

Nova Concepts Pty Ltd is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Nova Concepts Pty Ltd collects information from our users at several different points on our web site. We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Nova Concepts Pty Ltd takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.


Registration

In order to use some features of this web site, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.


Order

If you place an order from our site, we request information from the user on our order forms. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.


Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Emails we send you may include a technology (called a web beacon or ‘tag’) that tells us whether you have received or opened the email, or clicked a link in the email. If you do not want us to collect this information from Bow Wow Gourmet Dog Treats emails, you can opt out of receiving Bow Wow Gourmet Dog Treats marketing emails.


Security

This web site takes every precaution to protect our users' information. When users submit sensitive information via the web site, your information is protected both online and off-line. We also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. The servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage. We understand that the security of your personal information is important. However, despite our efforts, no security controls are 100% effective and Nova Concepts cannot ensure or warrant the security of your personal information. This website has a multitude of security mechanisms in place, such as AAA (Authentication, Authorization, and Access Control), attack detection and annihilation mechanisms, encryption of sensitive data, firewalls, anti-virus, etc. This website is a PCI Level 1 compliant product. Accordingly, all cardholder data specific mechanisms, environments, policies, procedures, etc. have been audited for security compliance by an accredited 3rd party investigator. The website code and environments are regularly tested for security holes both manually and using various 3rd party penetration software. A multitude of security standards (e.g., OWASP) are considered and followed. If you have any questions about the security at our web site, you can send an email to anthony@novaconcepts.com.au


Notification of Changes

If we decide to change our privacy policy, we will post those changes on our home page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected. Nova Concepts reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.